Yes! We offer a 30-day money-back guarantee on all orders. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund—no questions asked.

We ship your order within 1 business day after purchase. Once shipped, you'll receive a tracking link so you can follow your package in real time.

As soon as your order ships, you’ll receive a confirmation email with a tracking link. Click the link at any time to see the current status and estimated delivery date of your package. Didn’t receive the email? Check your spam folder or contact us at info@mercer-melbourne.com.

Simply send an email to our customer service team at info@mercer-melbourne.com. Please include your order number and the reason for your return request. We'll guide you through the process.